Shipping and Returns


US ORDERS (48 Continental States)

Pet Playgrounds makes the safest and most reliable REAL dog fencing system in the world™. All DIY dog fence kits shipped in the continental United States cost a flat rate of $350. However, if you order a kit that is 300 linear feet or more shipping is FREE! We utilize FedEx shipping services to fulfill your order. Larger orders may be shipped on a palette. Most orders will arrive on your doorstep within 10 business days or less. Some items may take up to 5-7 days to ship if payment authorization is delayed in order to prevent fraud. Pet Playgrounds reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time. Delivery times are expected, not guaranteed.

Shipping to Canada

From Canada? We ship directly to Canada for only $375! Don’t worry about customs, duty, or taxes. We’ll take care of everything. Our shipments to Canada are picked up every Thursday, and will reach you between 10-21 business days (depending where in Canada you are).

Returns and Refunds Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email or call us at 1-800-985-9202 to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Pet Playgrounds, LLC
c/o Victor Boemmels
ATTN: Returns Department
125 Sea Hill Rd.  North Branford  CT. 06471

3. Include in your package a signed letter stating the reason for your return and the original invoice that was emailed to you.

We do not refund the original shipping and handling cost. Please note the true shipping cost may be much higher than what was paid at the time of your order as this is calculated by weight and distance by the shipping companies that we use. The full shipping cost will be deducted from all returns.