Have questions? We’ve got answers.

Type in a few key words to filter the FAQs.

Start Here 34 questions
What is a Pet Playgrounds fence?

Pet Playgrounds is a real physical dog fence kit. It is NOT an electric fence. It comes with all of the components you will need to create a safe and secure play space for your dog. Unlike invisible electric fences that only attempt to keep your dog in your yard, our physical dog fence stops predators – like coyotes from entering your enclosure. Our product as two main features that separate it from all other fencing systems.

Anti-Climb Feature: Unlike traditional rigid fences, our fence is a mesh-based fencing system that moves. That means dogs can’t use our fence like a ladder to climb over the way regular fencing system allow dogs to escape. When a dog tries to climb over, it simply flexes so no dog can get a grip.

Anti-Dig Feature: Even if you have a physical fence, dogs can dig under your fence to escape. We have eliminated this possibility by creating a dig guard that prevents dogs from digging under your fence. It is a strong steel mesh layer that is secured into the ground using our ultra-hold ground stakes.

Learn more about how our fencing system works.

Was this helpful?
1  
1 of 1 found this answer helpful.
How does this stop my dog from climbing?

Traditional fences (like chain link fences) act like ladders – and actually help dogs climb over. Our Dog Fence eliminates that possibility. The strength prevents your best friend from chewing through and the flexibility stops your dog from climbing over.

What are you looking at? This clip shows how our fence moves when dogs (or predators) try to climb it.

Was this helpful?
   
0 of 0 found this answer helpful.
How will this stop my dog from digging?

Many types of breeds love digging, especially terriers, beagles and huskies. Unlike traditional fences, our fence does not end when it meets the ground, it keeps on going…for about a foot. Our fence comes with a dig guard, which is created by using a strong 19 gauge steel mesh layer that is secured to the ground with ultra-hold ground stakes.  Take a look at the video below because words can not accurately describe how our dig guard works.

Was this helpful?
   
0 of 0 found this answer helpful.
Does the dig guard make it difficult to mow my lawn?

Not at all! In just a short time the Dig Guard will almost disappear into the grass and become one with the soil. This zen-like effect will allow you to mow right over the top of it and right up next to the fence.

Was this helpful?
   
0 of 0 found this answer helpful.
How does it look?

We have designed our fence to be as unobtrusive as possible. Just like a window screen, when you step back 10-15 feet you can barely even see our fence. If you have lots of trees in your backyard, you can make our fence even more invisible by using your existing trees as post replacements. Check out the fence below. Can you even see it? View more pictures and videos here.

can you even see it?

> View more pictures and videos.

Was this helpful?
1  
1 of 1 found this answer helpful.
What heights do you offer?

We offer 4 types of fences:

  • 5 foot tall dog fence
  • 6 foot tall dog fence
  • 6 foot tall MAX Strength dog fence
  • 7 foot tall MAX Strength dog fence

Didn’t you used to offer a 4 foot tall fence before?

Yes. However, we have decided to discontinue that height as it did not meet our 98% effective target as our other heights have either met or beat.

> Choose your height and order your dog fence.

Was this helpful?
   
0 of 0 found this answer helpful.
Does the dig guard reduce the height of my fence?

Not at all!

When you order a 6 foot fence (for example), the finished height of your fence will be 6 feet tall. The dig guard is an addition to the height of your fence.

Was this helpful?
   
0 of 0 found this answer helpful.
Does your kit comes with a gate?

You can add gates to your Kit when you place your order. We offer 5 foot wide gates (which is perfect for most commercial lawn mowers), 8 foot wide gates and 14 foot driveway gates. In some cases you may decide to use your garage as part of your enclosure and may not need a gate, so we give you the flexibility to decide whether you want a gate and how many you want.

Was this helpful?
  1
0 of 1 found this answer helpful.
How strong is your fence?

Our 1,100 pound break strength Polypropylene Mesh uses a patented process that makes it both incredibly strong and remarkably flexible. The strength prevents your best friend from chewing through and the flexibility stops your dog from climbing over. Learn more about the components we use.

Our Rubber Coated Welded Steel Wire Mesh is the main component of our dig guard. At 1,800 PSI of break strength, it’s nearly impossible for animals to bite, rip, or tear through. It is easily secured in place by using our ultra-hold ground stakes. Learn more about the components we use.

How does this compare to chain link? Will this hold up to my dog?

Chain link fences can only withstand about 1,500psi. That’s about half as strong as our Pet Playgrounds fence. Wood fences are even weaker – they can only withstand about 700psi.

More importantly, our fence isn’t just strong – it’s flexible which makes it so incredibly unique.

Was this helpful?
   
0 of 0 found this answer helpful.
How do I order?

You can go to petplaygrounds.com/order to order your Pet Playgrounds Dog Fence Kit. You will be able to make product selections and receive an immediate on-screen quote for both your materials and optional installation. The first step is to measure your yard. Once you know how big of an enclosure (or Play Space) you want simply select your height and type:

  • 5 foot tall
  • 6 foot tall
  • 6 foot tall MAX Strength
  • 7 foot tall MAX Strength

Then select the length you want, select your gate options, then select whether you want optional professional installation. Finally you can decide if you want to finance your Dog Fence through Affirm or pay with your credit card, PayPal, Apple Pay or Google Pay.

Get an immediate on-screen quote and order your dog fence today!

Was this helpful?
   
0 of 0 found this answer helpful.
How much does it cost?

Our prices are based on height and length.

  • 5 foot tall Kits are $8 per foot
  • 6 foot tall Kits are $9 per foot
  • 6 foot tall MAX Kits are $10 per foot
  • 7 foot tall MAX Kits are $12 per foot

To find out how much your Pet Playgrounds Dog Fence Kit will cost you, the fist step is to measure your yard. It only takes a few minutes.

What do most people get? The most popular Pet Playgrounds Dog Fence Kit is a 5 foot tall / 200 linear foot Kit with a standard 5×5 gate. That would cost you $1,850 for a DIY Kit. If you were to finance this dog fence kit, it would cost customers with good credit $121 a month through Affirm.

What about installation? Installation costs $6 per linear foot and $175 per gate. So, in our example installation would cost you an additional $1,375. Your total cost for our kit and installation would be $3,225 or $163 a month through Affirm.

What’s the next step? Measure your yard. It’s easy. Simply walk around the proposed Pet Playgrounds Play Space and count your steps. Walk normally – not heel to toe. Then multiply your steps by 2.5. Now you know how many linear feet you need to order. Questions? Watch our short video to see how easy it is to measure your yard or call us at 1-800-985-9202

Was this helpful?
1  
1 of 1 found this answer helpful.
I want a quote, can you come to my house and measure?

The 1st step is to measure your yard. We ask customers to measure their own yard because it’s so incredibly easy and we are able to save roughly $450 on every Dog Fence we sell. Every penny we save is passed on to you.

Watch our short video on how to measure and then get an immediate on-screen quote.

But I want a professional to help me measure and plan my layout.
Shouldn’t an installer look at my yard before installation?

Our fence has been designed to be installed on virtually any type of property. It does not matter whether you have a rocky yard, a steep hill or another challenging obstacle. This means that installers do not have to come to your house prior to the day of the install. This saves time and money for our installers as well as yourself.

Was this helpful?
   
0 of 0 found this answer helpful.
Is there an installer near me?

Yes. We have installers nationwide. Typically installation can be completed within 14-30 days of your order. To find out how long installation will take for your specific region code go here and enter your zip code.

Was this helpful?
   
0 of 0 found this answer helpful.
How long do I have to wait for my installation?

Typically installation can be completed within 14-30 days of your order. To find out how long installation will take for your specific region code go here and enter your zip code.

Was this helpful?
   
0 of 0 found this answer helpful.
Do you have financing or accept payments?

Yes! We offer financing through Affirm. Learn more about Affirm here.

affirm options financing dog fence

Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

What are Affirm’s fees?

The annual percentage rate (APR) on an Affirm loan ranges from 0% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.

Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.

Learn more about Affirm here.

Was this helpful?
   
0 of 0 found this answer helpful.
What colors does the fence come in?

The fence comes in one color: black. We have found that the color black works the best to blend in with your natural surroundings. Take a look at the fence below. Can you even see it?

can you even see it?

Was this helpful?
   
0 of 0 found this answer helpful.
Is your fence good for commercial applications?

Our fence works great for commercial applications like community dog parks and pet hotels. Our fence is incredibly popular for community dog parks because thousands of dollars can be saved by having volunteers assemble our easy to install DIY Kit. We recommend a 5 foot tall kit with a minimum of 300 linear feet for a dog park with 4 gates. This will allow you to create 2 separate play spaces (one for large dogs, one for small dogs) with a security gate system so dogs can’t run out when a new dog is entering the dog park.

Since commercial applications do not typically use a building to complete one side of your fence, you will need to add the free standing enclosure option, during the checkout process which will provide you with all of the components you will need to assemble your dog park.

select this option

You can purchase your commercial dog park and all the necessary components right here or learn more about how our fence can be used for commercial applications. Still have questions? Schedule a phone call with a Dog Fence Expert or give us a call right now at 1-800-985-9202.

Was this helpful?
   
0 of 0 found this answer helpful.
Where do you ship your products?

We ship to the continental United States (all 48 states – we do not ship to Alaska or Hawaii).

We also ship to Canada.

We do not ship to any other international countries or territories at this time.

If you live in the continental United States your Pet Playgrounds Dog Fence Kit will arrive via FedEx. Your boxes will arrive from South Carolina to your doorstep in 10 business days or less. You will receive a tracking number from FedEx when your packages leave our South Carolina warehouse. You may receive packages over several days as FedEx has different shipment times for the various components that we ship.

If you live in Canada your Pet Playgrounds Dog Fence Kit will arrive via Purolator. Your boxes will arrive to your doorstep between 10-21 business days. Your shipment may arrive on a palette.

View our full shipping and returns policy.

 

Was this helpful?
   
0 of 0 found this answer helpful.
Do you offer a warranty or guarantee?

We offer a one year warranty on any defective products that are shipped and a one year warranty on professional installation. View our full shipping and returns policy.

Can I get a refund if my dog escapes?

There are so many variables that it would be impossible to effectively offer a warranty or a guarantee that your dog won’t escape. For example, if someone left the gate open by accident your dog would be able to escape. If you have a hurricane and a tree falls on your fence, your fence might be temporarily damaged and your dog could escape. In Canada, our customers have seen bears test the fence and although our fence is incredibly strong and flexible it was not designed to withstand a family of hungry bears looking for food. For these reasons and more we don’t offer a warranty or a guarantee but we will work with you fix any issues that you may have.

What you will get is the most reliable and affordable REAL dog fencing system in the world. We suggest ordering either a 6 foot tall MAX or a 7 foot MAX dog fence if your dog is a Houdini escape artist that is a jumper and a chewer.

Still have questions? Call us at 1-800-985-9202

Was this helpful?
   
0 of 0 found this answer helpful.
How long until my order arrives?

If you live in the continental United States your Pet Playgrounds Dog Fence Kit will arrive via FedEx. Your boxes will arrive from South Carolina to your doorstep in 10 business days or less. You will receive a tracking number from FedEx when your packages leave our South Carolina warehouse. You may receive packages over several days as FedEx has different shipment times for the various components that we ship.

If you live in Canada your Pet Playgrounds Dog Fence Kit will arrive via Purolator. Your boxes will arrive to your doorstep between 10-21 business days. Your shipment may arrive on a palette.

Was this helpful?
   
0 of 0 found this answer helpful.
Can I expedite my order?

Unfortunately, no. If you live in the United States you will receive our Pet Playgrounds Dog Fence Kit within 10 business days or less. If you live in Canada you will receive our Dog Fence Kit within 10-21 business days. Many of the components that we are shipping are oversized which makes expedited shipping incredibly cost prohibitive.

View our full shipping and returns policy.

Was this helpful?
   
0 of 0 found this answer helpful.
Is this better than a wireless invisible fence?

Invisible wireless dog fences just don’t work. Studies show that they fail nearly 30% of the time. Nearly a quarter of our customers are dog parents that initially tried to use an invisible electric fence – only to find out that it didn’t work for their dog.

At low levels the shock is too weak to stop your dog from leaving your yard to investigate nearby wildlife or another dog, and at high levels the dog may become scared or aggressive. Learn more about the dangers of invisible wireless fences and shock collars.

invisible fence

Was this helpful?
   
0 of 0 found this answer helpful.
Do you offer any coupons or discounts?

We do! If you are ordering 200 feet or more use the coupon code BESTDOGFENCE to save $100 on your order in addition to free shipping (a $129 value).

Do you offer any other discounts for seniors or vets? 

We have tried to keep our prices low, and now with the option to finance our dog fence through Affirm we believe we are now the most affordable REAL dog fence in the United States and Canada.

Was this helpful?
1  
1 of 1 found this answer helpful.
Does your fence stop coyotes?

Yes. Typically, coyotes enter fenced in yards by climbing over traditional chain link and wooden fences. Our fence prevents dogs, coyotes and other predators from climbing over your fence and entering your Pet Playgrounds Play Space because our fence physically move.

Other fences act like ladders that actually help coyotes climb over your fence, however our fence is flexible so coyotes can not get a grip to climb over. Watch our short video to learn how our fence can protect your dogs from wild coyotes.

Was this helpful?
   
0 of 0 found this answer helpful.
Is your fence good for dog parks?

Our fence works great for commercial applications like community dog parks and pet hotels. Our fence is incredibly popular for community dog parks because thousands of dollars can be saved by having volunteers assemble our easy to install DIY Kit. We recommend a 5 foot tall kit with a minimum of 300 linear feet for a dog park with 4 gates. This will allow you to create 2 separate play spaces (one for large dogs, one for small dogs) with a security gate system so dogs can’t run out when a new dog is entering the dog park.

Since commercial applications do not typically use a building to complete one side of your fence, you will need to add the free standing enclosure option, during the checkout process which will provide you with all of the components you will need to assemble your dog park.

select this option

You can purchase your commercial dog park and all the necessary components right here or learn more about how our fence can be used for commercial applications. Still have questions? Schedule a phone call with a Dog Fence Expert or give us a call right now at 1-800-985-9202.

Was this helpful?
   
0 of 0 found this answer helpful.
I’d like to see a fence in-person

We understand that when you are trying to choose to purchase our dog fence it can help to have something tangible in your hand to help you make your decision. You can purchase a sample here for $10. If you decide to purchase a Pet Playgrounds Dog Fence Kit you will be given a $100 coupon that can go towards the purchase price of your Pet Playgrounds Dog Fence Kit.

What you get:

  • a sample of our 5 and 6 foot standard fences
  • a sample of our MAX Strength 6 foot and 7 foot fences
  • a brochure with your $100 coupon code

Go here and purchase your Pet Playgrounds Dog Fence Sample.

Was this helpful?
   
0 of 0 found this answer helpful.
Can I get a free sample?

Pet Playgrounds no longer offers a free sample to consumers. Instead, you can purchase a sample here for $10. If you decide to purchase a Pet Playgrounds Dog Fence Kit you will be given a $100 coupon that can go towards the purchase price of your Pet Playgrounds Dog Fence Kit.

What you get:

  • a sample of our 5 and 6 foot standard fences
  • a sample of our MAX Strength 6 foot and 7 foot fences
  • a brochure with your $100 coupon code

Go here and purchase your Pet Playgrounds Dog Fence Sample.

Was this helpful?
   
0 of 0 found this answer helpful.
Do you have smaller kits?

Pet Playgrounds offers kits as small as 100 linear feet and as large as 2,000 linear feet. If you would like to purchase a kit larger than 2,000 linear feet please contact us so we can provide you with a wholesale discount.

We do not sell kits less than 100 linear feet. However, if you do not need to enclose your yard and simply need to work on a specific area you might be able to find what you are looking for on our accessories website, petplaygroundsmore.com – a place where you can purchase individual components. Please note that products sold on petplaygroundsmore.com do not come with a full kit, so you may need to purchase additional components or accessories from your local home goods store to complete your installation.

If budget is your concern, consider financing a larger dog fence.

Was this helpful?
   
0 of 0 found this answer helpful.
What if a tree falls on it?

Don’t worry. Our fence is strong, flexible and incredibly easy to repair.

Let’s compare what happens when a tree falls on wood or chain link fence compared to a Pet Playgrounds Dog Fence and how easy it is to repair a Pet Playgrounds Dog Fence.

Need to purchase accessories to repair your fence? Go here.

Was this helpful?
   
0 of 0 found this answer helpful.
I already have your fence, I need more parts.

Awesome! We love customers that want to expand their fence or protect other areas. If you don’t need an entire kit but instead need certain components you can purchase them separately at petplaygroundsmore.com. Please note that these accessories were designed for existing Pet Playgrounds customers. Many parts require items that are included in our dog fence kits.

Visit our accessories site and purchase more components.

Was this helpful?
   
0 of 0 found this answer helpful.
How many posts does your kit come with?

Our 5 and 6 foot dog fences require a post every 20 feet, and our 6 foot MAX and 7 foot MAX fences require a post every 15 feet. This is VERY different from traditional fencing systems that require a post every 8 feet.

Was this helpful?
   
0 of 0 found this answer helpful.
Do I need to order extra corner posts?

Your Kit comes with one Start post, one Stop (or end) post and two corner posts. If you use one side of your house to complete the fence (so essentially you are purchasing 3 sides for your fence – not 4), you will not have order anything extra. This is common and is default selection is perfect for 95% of customers. If you are creating an advanced layout (for example, a free standing enclosure) then you will need order 2 extra corner posts.

Was this helpful?
   
0 of 0 found this answer helpful.
I have installation questions

Our full installation video can be seen at petplaygrounds.com/install. If you have questions call our support line at (866) 985-8547 

 

Was this helpful?
   
0 of 0 found this answer helpful.
I received my order, but I received different heights. Is this a mistake?

Nope. Our standard 5 and 6 foot fences come with 2 layers, and our 6 and 7 foot MAX Strength fences come with 3 layers. The first layer that you will install is a metal mesh layer that functions as both the dig guard and the chew guard. It is 4 foot tall, even when you purchase a 5 or 6 foot tall fence. The reason for this is that the second layer, which is the polypropylene mesh is installed right on top of this layer, and needs to be at the top of the fence by itself to allow the fence to physically move. This is what makes our fence so difficult to climb.

Watch our installation video to see how our fence is installed.

Was this helpful?
   
0 of 0 found this answer helpful.
No questions matching current filter

Still have questions?

Call us at 1-800-985-9202