SHIPPING NOTE: Due to the ongoing effects of the COVID-19 pandemic in the U.S., the shipping times below are estimates. FedEx and UPS have suspended their service guarantees, so actual delivery times may be longer than indicated.
As of today:
- Most orders placed by 1 p.m. Eastern Time are shipped the same day.
- Each order is collected from Critterfence and transferred to FedEx, UPS, or LTL freight carriers within one business day.
- Orders are dispatched within one business day.
Please contact us before ordering if you have specific shipping needs
US ORDERS (48 Continental States)
Pet Playgrounds makes the safest and most reliable REAL dog fencing system in the world™. All DIY dog fence kits shipped in the continental United States cost a flat rate of $150 which is about half cost of a typical Kit shipping charge we subsidize the rest of the cost to help make this important decision easier, on that note It is Free shipping if you order a kit that is 300 linear feet or more. We typically utilize FedEx shipping services to fulfill your order. Larger orders may be shipped on a palette and by other carriers local to your state, we always add lift gate service to pallets and 99% of the time they can off load. Most orders will arrive on your doorstep within 5 business days or less. Delivery times are expected, not guaranteed especially during the early spring and late fall when shipping carriers are experiencing high volume, also slight delays happen during shipping holidays…
Returns
Unused / unopened materials can be returned for a refund with a RMA number within 30 days from purchase date. An RMA number is what we use to identify the return coming back into the warehouse.
Returns must be requested by email: returns@critterfence.com
Write the RMA number on the box or boxes to be returned or enter it on the return labels attached to each box. We suggest using a shipping carrier that provides tracking information, providing you proof that your return was received by us. All returns must be received in unused and undamaged condition to the point where we can re-sell your return to another customer. Please package returns carefully. Items are shipped to you packaged for transit in one direction. You may need to reinforce or completely re-package items for return.
Rolls of fence that have been unrolled, then rolled back up again are not returnable. Fence rolls are machine spooled tightly for shipping. When they are hand rolled back up, we are not able to sell them to another customer as new.
Shipping costs are not refundable (our cost to ship product to you as well as for you to return product to us). Please be sure to order only what you need. It’s very expensive to ship large and heavy items. It’s better to order less product and order more later.
Access gates are cut to order and not returnable
Cancellations and returns are subject to a 20% restocking fee. This covers our cost to process your order, package it and ship it including credit card fees. This applies the instant you place your order. Please see our terms and conditions that every customer agrees to when checking out from our website here: terms and conditions
Orders that are refused (if Fedex or the freight company shows up to deliver or calls you for an appointment and you state you don’t want the delivery) will ship back to us and the shipping company will charge us for returning the delivery. This shipping cost (our cost to ship to you, the cost to return the delivery to us) is not refundable.
We do not refund the original shipping and handling cost. Please note the true shipping cost may be higher than what was paid at the time of your order because we subsidize about half the cost on any kit under 300ft and this is calculated by weight and distance from the shipping companies that we use. The full shipping cost will be deducted from all returns, Please note that we have had less than one return per year, with thousands of fences in all 48 states and Canada because dogs running free is so important, and we know this is the most secure and affordable way to do this.
Ship from warehouses:
South Carolina (30 miles south of Charlotte, NC)
Pet Playgrounds – Critterfence Office, Manufacturing Plant & Distribution Center
759 JA Cochran Bypass
Chester, SC 29706
For West Coast orders, an additional ship from warehouse is also located in Portland, Oregon 97060
